Returns and exchanges

We pride ourselves on our customer service and hope that you are delighted with your purchase. However should you wish to return your order you can do so within 7 days of receiving it (excluding sale items) for an exchange or refund (excluding original postage). We recommend that you obtain a certificate of posting when you send your parcel back and ask that you phone or email us before posting so that we can expect it. The item must be returned unused and in its original packaging to:

Quintessential
3 Hauxton Road
Trumpington
Cambridge
CB2 9LT
01223 525717

PLEASE NOTE SALE ITEMS ARE NON RETURNABLE